Hobart Casino Responsible Gaming

This document sets out the responsible gaming framework, player protection measures, self-exclusion procedures and support service referrals applicable at Hobart Casino (Wrest Point Hotel Casino), located at 410 Sandy Bay Road, Sandy Bay, Hobart, Tasmania 7005, Australia. The venue is owned and operated by Federal Group and is subject to the Tasmanian Responsible Gambling Mandatory Code of Practice for Gambling Providers and oversight by the Tasmanian Liquor and Gaming Commission.

1. Policy Scope and Application

This policy applies to all gaming activities conducted at Hobart Casino. Responsible gaming is a mandatory component of operational practice and regulatory compliance at the venue. All relevant Tasmanian legislation and the Responsible Gambling Mandatory Code of Practice for Gambling Providers are observed.

All staff receive training to recognise indicators of problem gambling and to implement specified intervention and referral procedures where appropriate.

2. Player Obligations and Harm Minimisation Guidelines

Players are expected to gamble responsibly and within their personal financial means. The following harm minimisation guidelines are provided for all patrons:

• Never gamble with borrowed money or funds required for essential expenses.
• Only spend amounts that can be lost without causing financial hardship.
• Set a spending limit before gambling and adhere to that limit.
• Do not chase losses. If the preset limit is reached, stop gambling immediately.
• Take regular breaks and avoid gambling for extended periods without rest.
• Take into account concerns raised by family members or friends regarding gambling behaviour.
• Treat gambling as entertainment, not as a source of income or a solution to financial problems.

Failure to observe these guidelines may result in harm to the player or others. If a player is unable to follow these principles, self-exclusion or external support should be considered.

3. Self-Exclusion Program

3.1. Eligibility and Application

Hobart Casino operates a Self-Exclusion Program for individuals who acknowledge a gambling problem or who wish to restrict their own access to gaming facilities. Any person may apply for self-exclusion voluntarily.

To initiate self-exclusion, approach any security officer on the premises and request access to the program. A formal self-exclusion agreement must be completed as part of the process.

3.2. Effect of Self-Exclusion

Once enrolled in the Self-Exclusion Program, the excluded person is prohibited from entering the gaming floor or participating in any gambling activity at Hobart Casino for the duration of the exclusion period.

A breach of self-exclusion may result in removal from the premises and forfeiture of any winnings. Self-exclusion is a binding commitment and cannot be revoked during the agreed exclusion period.

3.3. Exclusion Period and Reinstatement

The minimum exclusion period and the conditions for reinstatement are determined in accordance with the Responsible Gambling Mandatory Code of Practice.

Reinstatement at the end of an exclusion period is not automatic and may require evidence of counselling or other indications of readiness to resume gambling in a responsible manner.

4. Information Provision and Transparency

The following information is made available to players in accordance with regulatory requirements:

• Odds, pay scales and return-to-player (RTP) percentages for gaming products are available on request and are displayed where required by law.
• Responsible gambling signage is displayed in prominent locations throughout the gaming floor.
• Information about problem gambling risks and available support services is accessible at all times.

Players have the right to request detailed information about game rules, payout structures and house edge before commencing play.

5. Cash Limits and Financial Controls

Hobart Casino complies with Tasmanian regulations regarding maximum cash limits for casino gaming. These limits are among the lowest cash limits for any casino in Australia.

Players are subject to cash transaction thresholds that are designed to reduce the risk of excessive gambling expenditure in a single session. The casino does not provide credit or loans for gambling purposes.

6. External Support Services

Problem gambling often requires professional intervention that is outside the scope of casino staff. Players experiencing gambling-related harm are strongly encouraged to contact one or more of the following free, confidential support services:

• Gambling Help Line: 1800 858 858 - 24-hour telephone counselling and referral service
• Anglicare Tasmania: 1800 243 232 - Counselling, support and case management for problem gambling
• Relationships Australia: 1300 364 277 - Relationship counselling and family support for those affected by gambling

These services are independent of Hobart Casino and Federal Group. All calls are confidential. Any person concerned about their own gambling or that of a family member is encouraged to seek assistance as early as possible.

7. Staff Training and Intervention

All gaming floor staff receive mandatory training in responsible gambling principles, recognition of problem gambling behaviours and specified intervention techniques.

Staff are authorised to approach patrons displaying signs of distress, excessive gambling or intoxication and to provide information about support services or self-exclusion. In specified circumstances, staff may refuse service or request that a patron leave the gaming floor.

8. Regulatory Compliance and Code Review

Hobart Casino is subject to ongoing regulatory oversight by the Tasmanian Liquor and Gaming Commission. The venue participates in reviews of the Responsible Gambling Mandatory Code of Practice and may submit feedback on proposed amendments.

Compliance obligations include, but are not limited to, regular reporting, staff training audits and adherence to advertising and promotion restrictions intended to minimise gambling-related harm.

9. Amendments to This Policy

This policy may be amended from time to time to reflect changes in legislation, regulatory codes or operational practice. Any material changes will be communicated through signage on the gaming floor and publication on the designated responsible gambling information page.

Continued use of gaming facilities at Hobart Casino constitutes acceptance of the current version of this policy.

10. Contact and Further Information

For further information about responsible gaming measures, self-exclusion or support services, speak to any staff member on the gaming floor or contact the on-site security team.

Additional responsible gambling resources are available at:

• wrestpoint.com.au/casino/responsible-gambling/
• author.federalgroup.com.au/responsible-gambling/

Authorised by Federal Group, 410 Sandy Bay Road, Sandy Bay, Hobart, Tasmania 7005, Australia.