Hobart Casino Identity Verification Policy

1. Purpose and Scope

This policy sets out the identity verification procedures applied by Hobart Casino to all persons seeking to create an account or access designated gambling services. These procedures are implemented in accordance with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and the rules administered by the Australian Transaction Reports and Analysis Centre (AUSTRAC).

Identity verification is a mandatory compliance requirement. Hobart Casino does not permit any person to open an account, deposit funds, or access gambling services until applicable customer identification procedures (ACIP) have been completed and the operator is reasonably satisfied that the person is who they claim to be.

2. Legal Basis

Hobart Casino operates within the Australian federal regulatory framework governing gambling and financial services. The following instruments directly govern identity verification obligations:

• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act)
• AUSTRAC AML/CTF Rules, as amended in September 2023 and effective from 29 September 2024
• National Consumer Protection Framework for Online Wagering
• Responsible Wagering Australia (RWA) pre-verification standards

The gambling sector is classified under Australian law as a high-risk sector for money laundering and terrorism financing. Accordingly, Hobart Casino applies risk-based customer due diligence (CDD) as required by AUSTRAC and the AML/CTF Act.

3. When Verification Is Required

Identity verification must be completed before any of the following actions are permitted:

• Creation of a customer account
• Commencement of any designated gambling service
• Processing of any financial transaction associated with a gambling account

No exceptions apply. Hobart Casino does not operate under a deferred or post-registration verification window. Verification must be finalised prior to account activation.

4. Information and Documents Required

4.1 Personal Information

At the time of registration, each applicant is required to provide the following personally identifiable information (PII):

• Full legal name as it appears on government-issued identification
• Date of birth
• Residential address
• Contact details including a valid email address and phone number

4.2 Identity Documents

Hobart Casino requires verification of identity through government-issued documents. Accepted documents include, but are not limited to:

• Australian passport - Australian Government
• Australian driver licence - State or Territory authority
• Medicare card (supplementary) - Services Australia
• Proof of age card - State or Territory authority

Where a customer’s name differs across documents, or where documents have expired, Hobart Casino may request additional supporting documentation or seek clarification before proceeding.

4.3 Proof of Address

In certain circumstances, particularly where risk-based assessment indicates a higher due diligence requirement, customers may be asked to provide proof of residential address. Acceptable documents include a recent utility bill, bank statement, or government correspondence issued within the preceding three months.

5. Verification Methods

Hobart Casino uses electronic verification systems to confirm the authenticity of identity documents. This may include reference to the federal Document Verification Service (DVS), which cross-checks document details against records held by issuing authorities.

Where electronic verification cannot be completed automatically, manual review procedures are applied. In such cases, customers are notified of any additional steps required and the expected timeframe for resolution.

Biometric or face-matching verification may be applied in accordance with applicable regulatory guidance and the operator’s internal risk assessment procedures.

6. Risk-Based Customer Due Diligence

Hobart Casino applies a risk-based approach to customer due diligence as required under the AML/CTF Act. Customers assessed as presenting a higher risk of money laundering or terrorism financing are subject to enhanced due diligence measures. These may include:

• Requests for additional identity documents
• Source of funds declarations
• Enhanced monitoring of account activity

The criteria used to determine risk classification are documented in Hobart Casino’s internal AML/CTF programme and are not disclosed publicly, in accordance with regulatory guidance.

7. Self-Exclusion and Pre-Verification Obligations

Hobart Casino participates in the national self-exclusion register BetStop. Identity verification and know-your-customer (KYC) checks are used to screen applicants against the BetStop register prior to account creation. Any person registered on BetStop is not permitted to open an account or access gambling services for the duration of their self-exclusion period, which may range from three months to a lifetime ban.

Pre-verification procedures are also designed to prevent access by persons who are underage. No account is created for any person who cannot demonstrate that they meet the minimum legal age requirement for gambling in Australia.

8. Data Handling and Retention

Personal information and identity documents collected during the verification process are handled in accordance with Hobart Casino’s Privacy Policy and applicable Australian privacy legislation. Data is used solely for the purposes of identity verification, AML/CTF compliance, and responsible gambling obligations.

Hobart Casino retains identity verification records for the period required by law. Customers may request information about the retention of their personal data by contacting the compliance team through the official contact channels listed on the Hobart Casino website.

9. Consequences of Failed or Incomplete Verification

Where a customer fails to provide the required information or documents, or where verification cannot be completed to the required standard, Hobart Casino does not activate the account or provide access to gambling services. In cases where verification fails after an account has been placed under review, access to the account may be suspended pending resolution.

Hobart Casino is not liable for any inconvenience arising from the application of mandatory verification procedures. These requirements are imposed by law and cannot be waived at the discretion of either the customer or the operator.

10. Contact for Verification Queries

Customers with questions regarding the identity verification process should contact Hobart Casino through the official support channels available on the Hobart Casino website. Customers are advised not to send original identity documents by post unless specifically instructed to do so by a member of the compliance team.